Privacy Policy

What we collect, why, and how it's protected

This shop (www.coolshooz.com) is operated by TransGlobe Commerce Limited (Unit 9, 1/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong). This policy explains what information we collect, why we collect it, and how it's protected. By using the site or placing an order, you agree to these practices.

1. Information We Collect

• Contact & delivery details — name, email address, phone number, shipping and billing address
• Order details — items purchased, order history, and correspondence about your orders
• Payment data — processed by our secure payment provider; we never see or store full card numbers
• Technical data — IP address, browser type, device, and browsing behaviour via cookies

2. How We Use Your Information

• To process, pack, and deliver your gift orders
• To answer questions about gifts, shipping, and returns
• To prevent fraud and keep checkout secure
• To share seasonal gift ideas and offers — only if you've opted in; unsubscribe anytime

We never sell, rent, or trade your personal information.

3. Cookies and Tracking

Essential cookies keep your cart and checkout working. Optional cookies help us understand which gifts interest you. You can disable non-essential cookies in your browser; the shop still works normally.

4. Third-Party Services

Trusted partners — payment processors, shipping carriers, email services, and analytics — receive only the data each needs, and are required to protect it.

5. Data Security

Checkout is encrypted and we keep only the records we genuinely need. No online shop is risk-free, but we take reasonable technical and organisational measures to protect your data.

6. Your Rights

Depending on where you live, you may request access, correction, export, or deletion of your personal data, or withdraw marketing consent. Write to service@coolshooz.com.

7. Children's Privacy

coolshooz is intended for adults. We do not knowingly collect information from anyone under 13, and we delete such data if we become aware of it.

8. Changes to This Policy

We may update this policy occasionally; the version on this page is current. Continued use of the site means you accept the updated policy.

9. Contact Us

Privacy questions? service@coolshooz.com, or write to TransGlobe Commerce Limited, Unit 9, 1/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong.